What to Expect

Making the first contact

Once your first appointment has been scheduled, you will receive a confirmation email with all details you need to know. This includes documents you need to complete and return prior to your visit.

Forms include:

• Consent to treatment
• Consent to financial agreement
• Emergency contact details
• Record release form

What we require from you:

• A clear copy of your passport and Emirates ID
• Any relevant medical reports including bloods and radiology reports
• Current medication

If you are uncomfortable filling in any forms online, you can fill them in when you come in person.

Initial Consultation

The initial consultation will typically be about an hour and a half long. This time is for you and the clinician to get to know each other. The clinician will go through a detailed intake to try and formulate a therapeutic treatment plan for you.

You only have to talk about what you want to talk about. We encourage you to bring in whatever you need to feel comfortable.

Treatment plan

The outcome of the assessment will be discussed with you, and you will be involved in the decision making about what treatment is best for you.

Take the opportunity to ask any questions about your condition, the diagnosis, and treatment options. You might be given information to take home, and tips for additional research.

Before your appointment, we encourage you to take the time to make some notes about what you want to discuss.

Do not be afraid to ask any question. If anything is unclear to you, let the clinician explain it to you until you are sure you understand it. Repeatedly if necessary.

Length of treatment

The length of treatment is individualized and will vary according to your needs. It will depend on your condition, issues, and goals. Your clinician will work with you to come up with the best treatment plan for you.

Confidentiality

Monarch Health Centers takes strict measures to protect your confidentiality and privacy regarding your care, information, and records.

All staff at Monarch Health Centers are trained to protect your privacy. Staff must uphold and abide by policies and procedures surrounding the protection of each patient's confidentiality. Limits to confidentiality exist at Monarch Health Centers, and staff will be mandated to disclose information under the following circumstances:

• Imminent risk of harm to self or others.
• Reported or suspected abuse or neglect of a child, elderly, or disabled individual.
• Files are demanded by the Courts for legal purposes, e.g., a court case involving a patient.

Important information for Parents and Carers

Consent for treatment is required from the legal guardian of children under 18 years of age.

Depending on the concern for visit and the age of your child, the clinician will first meet with the child and parents together for an initial consultation to gather background information about the concerns your child is facing, along with some developmental history.

The sessions might be broken down into three sections:

• Meeting the clinician with child and parent
• Meeting the child alone
• Meeting with parents alone

The timing for each meeting during the initial consultation may differ.

If your child is between 13 to 18 years, the case might differ — the consultation might be just with the child alone before involving parents. The clinician will break confidentiality if they feel your child is at risk and could be a danger to themselves or others.