Privacy Policy

Information We Collect

We collect information necessary to provide you with high-quality mental health care, including:

• Personal details: Name, date of birth, contact information, and Emirates ID or passport details
• Medical history: Previous diagnoses, medications, treatment history, and referral information
• Session records: Clinical notes, assessments, treatment plans, and progress notes
• Insurance information: Policy details and claims data for billing purposes
• Website data: Cookies and analytics data when you visit our website

How We Use Your Information

Your personal data is used solely for the purposes of providing and improving our healthcare services:

• Delivering psychiatric, psychological, and therapeutic care
• Managing appointments and communicating about your care
• Processing insurance claims and billing
• Meeting legal and regulatory requirements as mandated by DHCC
• Improving our services through anonymized, aggregated analytics

Confidentiality of Mental Health Records

We understand the sensitive nature of mental health information. All clinical records are treated with the highest level of confidentiality. Your records will not be shared with anyone outside of your care team without your explicit written consent, except where required by law.

Our practitioners adhere to strict professional codes of ethics and confidentiality standards as required by the Dubai Health Authority (DHA) and DHCC.

Data Security

We implement robust security measures to protect your personal information, including:

• Encrypted electronic health records stored on secure, access-controlled systems
• Strict role-based access — only authorized clinical staff can view your records
• Regular security audits and compliance reviews
• Secure communication channels for all patient correspondence

Sharing Your Information

We will not sell or rent your personal data to third parties. We may share your information only in the following circumstances:

• With your consent: When you authorize us to share information with another healthcare provider or insurer
• Legal obligations: When required by UAE law, court orders, or regulatory bodies
• Emergency situations: When there is an imminent risk to your safety or the safety of others

Your Rights

Under UAE data protection law, you have the right to:

• Access your personal data held by us
• Request correction of inaccurate information
• Request deletion of your data (subject to legal retention requirements)
• Withdraw consent for data processing at any time
• File a complaint with the relevant regulatory authority

Data Retention

We retain your medical records for the minimum period required by DHCC regulations and UAE healthcare law. After the retention period expires, records are securely destroyed in compliance with applicable data protection standards.

Contact Us

If you have questions about this privacy policy or wish to exercise your data rights, please contact us: